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Uncover why products get returned

Find out what products get returned and claimed the most, so you can fix recurring faulty products.
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used by leading brands and retailers, worldwide
Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller, Skechers
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

Warranty analytics that show why products fail

Turn warranty claims, images, and return data into clear reports for product, supplier, and support teams.
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Spot supplier and product trends

Compare warranty claims across brands, suppliers, SKUs, and product categories to see where problems repeat.
Supplier trends report01.01.2026 – 30.06.2026TableImagesList
Product nameProduct SKUClaim typeOutcomeRMA
Sylvia Carver Dining Chair (7)CHR-2049ClaimNone102579
Repair102633
Defective productNone102707
Warranty claimNone102710
Folding Flat Trestle Table (4)TBL-1187ClaimNone102496
None102606
Lark Pendant Light (4)LMP-0632Repair requestFull refund102570
ClaimNone102625
None102773
Plush Pine Sofa (1)SOF-3312Warranty claimNone102796

See what breaks most often

Identify the products and issues that drive the highest warranty claim volume.
Most claimed items
Last 30 days
Folding Flat Trestle Table
5
Unstable 5
+1
Sylvia Carver Dining Chair
5
Broken legs 3 · Cracked 2
+1
Lark Pendant Light
2
Cracked 1 · Unstable 1
+1
“Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence.”
Jacob Bay
Chief Operating Officer
Read case

Warranty claim insights your team can act on

Go beyond ticket resolution. Use every warranty claim to understand product quality, supplier performance, and customer pain points.

Reduce repeat warranty claims over time

Turn warranty claim patterns into product improvements, supplier feedback, and better customer experiences.
Repeat claims by monthCHR-2049 · Broken legs
Supplier fixJanFebMarAprMayJunJulAug
−0%fewer repeat claims in the four months after the supplier fix

Create accurate warranty reporting

Get all the data into your warranty claims and returns and create shareable reports with partners and internal teams.
Warranty report — Q2 2026Share report
Product nameClaimsClaim costLiving lamp698€ 12.4kComfy Couch620€ 21.7kPlush Pine Sofa598€ 18.2kAero Arbor476€ 9.1kNovaNest Sofa378€ 14.6kNaturaNook327€ 7.8k
Shared withNSNordic SupplySupplierBWBaltic Wood Co.SupplierQTQuality teamInternal

Frequently asked questions

What is warranty analytics?

Warranty analytics means turning warranty claims, product returns, customer descriptions, images, SKUs, supplier data, and resolution outcomes into reports that show where product issues repeat. Instead of only resolving individual claims, teams can use the data to understand which products fail, why they fail, and what should be improved.

What warranty claim data can Claimlane help us analyze?

Claimlane can help you analyze claims by product, SKU, category, brand, supplier, issue type, claim reason, claim date, resolution, cost, customer segment, sales channel, and more. You can also use customer-submitted photos and claim details as evidence when reviewing product quality issues.

Can we see which products get claimed or returned the most?

Yes. Claimlane helps you identify the products, SKUs, and issue types that drive the highest claim volume. This makes it easier to spot recurring defects, compare patterns over time, and prioritize the product issues that have the biggest impact.

Can Claimlane help us report warranty issues to suppliers?

Yes. You can create clean, consistent reports for suppliers that include relevant claim data, products, quantities, issue reasons, images, and resolutions. This helps supplier conversations move from scattered anecdotes to documented warranty evidence.

Can we use warranty analytics to improve product quality?

Yes. By tracking recurring claim reasons, photos, affected SKUs, suppliers, and product categories, product and quality teams can identify root causes and prioritize improvements. Over time, this can help reduce repeat warranty claims and improve customer experience.

Can Claimlane include customer photos in analytics and reports?

Yes. Customer-submitted images can be collected with the claim and reviewed alongside product, issue, and resolution data. This makes it easier to understand what happened, document quality problems, and share evidence with internal teams or suppliers.

Can different teams use the analytics in Claimlane?

Yes. Support teams can track claim volume and resolution trends, product teams can investigate recurring defects, operations teams can monitor costs and processes, and supplier or purchasing teams can use reports to review supplier performance.

How is this different from standard customer support reporting?

Standard support reporting usually focuses on ticket volume, response times, and resolution speed. Claimlane's warranty analytics focuses on what the claim tells you about the product: what broke, which SKU was affected, which supplier was involved, what evidence was submitted, and how the issue was resolved.

Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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