Webinar: Why Email Hurts Returns & What to Use Instead

Ever feel like your inbox is a black hole for returns and claims? Endless email chains, miscommunication, and delays make life harder for your team and your customers. Join us as we chat about the biggest email struggles and how switching to a better system can save you time, money, and stress.

If you work in customer service or operations, you probably know the feeling. Endless email chains. Miscommunication between teams. Missing attachments. And the constant back-and-forth that slows everything down. What should be a simple process for handling returns or claims quickly turns into a time-consuming headache, for both your team and your customers.

The truth is, managing returns and claims over email isn’t just inefficient, but risky. Messages get buried, critical details get lost, and you’re left chasing updates instead of resolving issues. As volumes grow, this manual process becomes unsustainable. That’s why leading brands are moving away from inbox-based workflows and toward automated systems that make returns and claims faster, easier, and fully traceable.

In this live webinar, we talked about the biggest struggles teams face when using email for returns and claims, and show you what to do instead. You’ll discover how the most successful retailers and suppliers have completely transformed their aftersales operations using smarter tools, automation, and analytics.

You’ll walk away with practical strategies you can implement immediately, plus real examples from brands already achieving faster turnaround times and happier customers. Whether you manage aftersales, operations, or support, this session will give you clear, actionable steps to transform how your team handles returns and claims, for good.

‍What You’ll Learn:‍

• 3 proven alternatives to managing returns and claims without email – learn how dedicated systems replace inbox chaos with structure and visibility.
• Essential automations every customer service team needs in 2025 – eliminate repetitive tasks and speed up response times.
• How leading brands streamline communication between retailers, suppliers, and service partners to resolve claims faster.
• Using analytics to improve product quality – turn your claims data into actionable insights for your product and operations teams.
• Creating an exceptional customer experience by providing faster resolutions and transparent updates.

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Why This Webinar Matters

Email isn’t built for collaboration, and it certainly wasn’t designed for managing complex aftersales processes. When every claim sits in someone’s inbox, it becomes nearly impossible to track progress or measure performance. By switching to a more efficient, automated system, your team can save hours each week, reduce manual errors, and focus on what really matters, delivering excellent customer experiences.

View this session to see what’s possible when you leave the inbox behind and adopt a modern, automated approach to returns and claims.