Pricing that fits your business

Out-of-the-box: Roll out to all your suppliers, wholesalers and manufacturers in less 24 hours. Cost €399 /month.

Custom solution: Our product can also be tailored to fit your workflows, tech stacks and other specific needs. Custom pricing.

Dedicated support: Our implementation specialists ensure a quick, correct setup while guiding you on best practices.

Starts from €399

/month

Our pricing is based on your exact needs, so you don't end up paying for features you don't need and for volume you don't have.

Book demo

What’s included in every package:

Self-Service Portal

Claim inbox to handle customer communication

Warranty claims analytics

Business-to-business claim handling

Wholesaler, supplier, and manufacturer flows

Standard integrations

Product add-ons

Custom integrations

Starts from €300

/month

We build custom integrations to ticketing systems, order systems and more.

Custom shipping setup

Starts from €50

/month

Connect your shipping providers, to automatically generate return labels directly in Claimlane.

Unlimited custom rules

Starts from €200

/month

Get as many custom rules as your business need for your self-service portal.

Warehouse module

Starts from €1200

/month

Scan item to receive in Claimlane, automatically refund, restock, or handle manually depending on product grading.

B2B invoice module

Starts from €500

/month

Allow your retailers to submit ticket based on their purchase orders and invoices.

ERP integrations

Starts from €200

/month

We build direct integrations from Claimlane to your ERP system.

Have any questions?

What does Claimlane do?

Claimlane lets you collect all customer requests: returns, warranty claims, repairs, and more - in one self-service portal.

From a dashboard, you can then manage, automate actions, and forward these tickets as needed, all from one place.

This significantly reduces time spent on these types of tickets.

What are B2C and B2B returns?

B2C returns are product returns between an end consumer and a business.

B2B returns are product returns between two businesses.

Claimlane enables you to handle both B2C returns and claims and B2B returns and claims.

What's the difference between Claimlane and other return providers?

Claimlane is different from other return providers because it lets you handle not just simple returns, but also warranty claims, repair requests, and more.

Most other providers only work for basic returns, like sending back a t-shirt, while Claimlane can manage much more complex cases.

How can I test Claimlane or see it in action?

You can book a demo to learn more about Claimlane and see the product in action. You can also try our interactive demo right here.

What level of support is included in my plan?

Every plan gets the support needed, that means meetings with account managers and live support.

How do I get help?

We are always happy to help. Check out our help center here for contact information. If you want to talk to sales, you can reach out here.

How is the pricing caculated?

Our pricing is modular, so you only pay for the features you need and the volume you have.

We can give you an accurate pricing after meeting with you.

How many IT resources do we need to implement Claimlane?

You usually don’t need any IT resources to implement Claimlane. If you want custom integrations, some developer help might be needed - but Claimlane can also handle this for you if needed.

Do our partners need to use Claimlane before we can use Claimlane?

No, your partners are not required to use Claimlane. You can invite them, but they can choose to receive returns by email instead if they prefer.

This won’t affect how you manage returns and claims.

Clarification: Partners can mean vendors, retailers, suppliers, professionals.

Will Claimlane replace my ticketing system (e.g. Zendesk)?

Depends.

Helpdesk software like Zendesk is for general customer support. Claimlane is made for managing returns and claims. Most customers use both together - regular questions go to your helpdesk, and returns are handled in Claimlane.

You can choose where to talk to customers about returns, and Claimlane can integrate with your helpdesk so everything stays in sync.

Does Claimlane integrate with other systems?

Yes, we integrate with many different systems, including ecommerce, logistics, helpdesk, and ERP platforms. We're always building new integrations to fit your needs.

See all integrations here.

What languages does Claimlane support?

The Claimlane platform is supported in almost any language.

We're proud to have happy users

"Claimlane is brilliant because it collects everything about claim warranties in one place. All data is correctly received the first time, and there is no confusion. Overall it gives the opportunity to deliver better customer service, save tons of time and get a more structured knowledge about repeating defects."

Claire Boeltoft

Head of Customer Relations, WODEN

"With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This unified setup across channels is critical to optimize operational workflows."

Christopher Jarrov

Head of Supply Chain, RAINS

"Claimlane has created the best RMA process we've ever had. We no longer have any outstandings with suppliers and have an overview at all times."

‍

Jesper Andersen

CCO, GEJSER