The Claimlane blog

Warranty claims, returns, repairs, and spare parts. Practical writing for the teams who handle them every day.

Riccardo Baldoni from Silver Cross interview about post-purchase

Customer Experience

How to build trust when handling customer issues

Learn how Silver Cross turns customer support into a competitive advantage.

build-trust-handling-customer-issues

All Warranty Returns Reverse Logistics Customer Experience Operations Ecommerce AI

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EU AI Act Article 50: what changes on 2 August 2026 for fashion brands

What EU AI Act Article 50 transparency rules mean for AI-generated product imagery.

Flat vector illustration of a trampoline frame with one displaced pole set apart from the assembly

Which industries actually need spare parts

The five-part test for whether a product category needs a spare parts flow.

Loose hand-drawn sketch of a spare part and a countdown line washed in watercolour purple

ESPR spare parts requirements: what EU ecodesign rules mean for aftersales

ESPR asks brands to prove parts delivery, not just stock them. The data is in the claims record.

Editorial collage of clipped paper layers with a torn edge marking the boundary between two systems

Odoo returns and warranty management: what the ERP does and where it stops

Odoo records the stock move and the credit note. The warranty decision sits outside it.

Editorial collage of clipped warranty cards and torn registration slips on soft purple, one card stamped and the rest blank.

Best Shopify warranty apps for product registration and claims (2026)

Shopify warranty apps compared, and the gap between registering a product and adjudicating a claim.

Soft 3D illustration of an open empty carton floating above a purple gradient with orbs drifting out of it

Empty box return fraud: how it works and how to stop it

Why empty box fraud cannot be caught in the warehouse, and which controls actually work.

Two companies merging, with finance, systems, staff and contracts transferring, and warranty claims left outside the process

Warranty claims after an acquisition

An acquisition transfers the warranty liability whether or not it transfers the team.

An ERP migration diagram with finance, inventory and orders being moved, and warranty claims left behind on the floor

ERP migration and warranty claims: what breaks, and what to do about it

An ERP migration plan covers finance, inventory and orders. Warranty claims are the module nobody owns.

Migration checklist with every box ticked except warranty claims

Magento to Shopify Migration: What Happens to Warranty Claims

Every Magento to Shopify checklist covers products, orders, redirects. None cover warranty claims.

Isometric illustration of a five-step ladder of stacked modular blocks rising on a purple gradient

When you've outgrown your returns app: signs it's time to move up

The five-rung maturity ladder from simple returns to complex supplier claims.

Hand-drawn sketch of a two-tier stack, a broad platform block above a specialist layer block, in loose purple line work

Best-of-breed vs all-in-one: choosing a post-purchase returns stack

How to split simple returns from complex claims and pick the right post-purchase layer.

Editorial collage contrasting a handled claim conversation with a case being handed to a human reviewer

Conversational AI for warranty claims: what it can and can't do

Where conversational AI helps in warranty claims and where it must hand off to a person.

Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.