Resolve warranty claims across all your systems from one place

Get fully documented tickets, use AI Agents to determine the best solution, and resolve customer issues fast.
used by leading brands and retailers, worldwide
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4.8 ★★★★★
Claimlane handles both our D2C and B2B claims in one place. It has everything we need without overcomplicating things, and we use it daily. It is easy for our team and just as easy for our customers.
Lina W.
Customer Experience Coordinator
+45K businesses
Angling Direct
BabySam
Hummel
ITW construction products
Tonies

Solve any warranty claim, instantly.

Never let your support agents chase customers for images, serial numbers or fault reasons. Have everything you need to solve warranty claims fast.
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self-service portal

Receive fully documented cases

Get one portal to collect every return, warranty, repair and spare part request across all SKUs and markets.
"Responses were typically 2–3 days after they had reached out. Now tickets come through and are auto routed to the right people and customers get responses within a day."
Portrait of Tess
Tess Jordan
Senior Manager of Customer Experience
Illustration: Receive fully documented cases
ai agent

Let AI Agents help you solve

Have AI Agent that knows exactly how to solve every single warranty claim, return and repair request.
"We move faster and with real confidence. You can feel the impact within our support team and in every customer interaction."
Portrait of Jacobay
Jacob Bay
Chief Operating Officer
Illustration: Let AI Agents help you solve
workflows

Automate manual tasks

Set warranty rules, action refunds and replacements and create shipping labels, automatically from one platform.
"Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place."
Portrait of Simone
Simone Andersen
Customer Service Director
Illustration: Automate manual tasks

Connect all your systems and do everything from one platform

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DHL logo
WooCommerce logo
Zendesk logo
Magento logo
DHL logo
WooCommerce logo
Zendesk logo
Magento logo
DHL logo
WooCommerce logo
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Shopify logo
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Microsoft Dynamics 365 Business Central logo
Klaviyo logo
Shopify logo
Gorgias logo
Microsoft Dynamics 365 Business Central logo
Klaviyo logo
Shopify logo
Gorgias logo
Microsoft Dynamics 365 Business Central logo
Illustration: Automate manual tasks

Have the solution to every ticket

Never wonder how to solve a warranty claim again. Get the best solution for every ticket, with AI Agents.
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Frequently asked questions

How can Claimlane help my business?

Claimlane lets you collect all customer requests: returns, warranty claims, repairs, and more - in one self-service portal. From here you can build dedicated workflows that helps you manage and solve aftersales cases.

Claimlane also connects B2B aftersales, allowing you to communicate and build workflows connecting you to your business partners.

This significantly reduces time spent on these types of tickets.

What if I don’t see our system listed under your integrations?

No problem. We’re constantly adding new integrations, so the list on our site might not always be fully up to date. Let’s talk, we can review your setup, scope out what’s needed, and see how Claimlane can connect with your systems.

Can Claimlane handle complex products with lots of parts?

Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.

How long does implementation take?

For simple setups, such as a Shopify store with a straightforward product catalog, implementation typically takes 2–4 weeks. For more complex or enterprise setups, it usually takes between 4–8 weeks, depending on the number of features, integrations, and workflows required.

What countries does Claimlane work in?

Claimlane works in every country. The platform is translated into all major languages, and the self-service portal includes auto translation so customers can submit tickets in their own language.

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This makes it easy to collect and manage cases globally, no matter where you operate. Currently, Claimlane is used by customers in more than 50 countries.