Claimlane for retailers
A uniform complaint process
Streamline operations and boost customer relations.
Submit a complaint in 60 seconds - no matter the supplier
Current complaint procedures are complicated and different for every supplier - it's immensly time-consuming!
Our solution
- Submit complaints from any device; mobile, tablet or your computer.
- Follow the same process towards all suppliers
Currently more than 500 brands are receiving claims through our platform.
Deliver a perfect omnichannel customer experience
Customers expect you to be communicating internally on their behalf - we have made it simple even for larger organizations
Our solution
- A ticketing system designed for collaboration between headquarters, your stores and external partners
- Search for claims or customers across all accounts and see current status
Never again will you have to send customers in an endless circle of contacting different departments to get a simple status of their complaint
A complaint overview to avoid chaos
As more employees and partners get involved in the individual complaint time to resolution drastically increases
Our solution
- A claim inbox with clear status and who is responsible
- Never forget a customer - we automatically keep them in the loop
- Finance can easily follow progress and collect the money you are eligible to
Claimlane analytics
If you can't measure it - you can't improve it
Without a proper tool to collect data you're missing out on valuable insights - essential to improving your operations and partnerships.
Our solution
An analytics dashboard - boost employee engagement and monitor partners
- Get live reports on your average claim handling time, customer satisfaction, etc. to boost emplyee engagement
- See a list of all your partners, and who receives the most complaints
- See how complaints affect your business and how much liquidity is tied up in complaints
