Claimlane - Turn claimers into smilers.

See how much you can save with Claimlane

What’s your yearly revenue?

€100 million

Average costprice of your products

Average markup multiplier

times

Percentage of products claimed

%

Yearly amount of claims

13,333

The full estimated potential of using Claimlane as your complaint management service.

€5,386,470

Per year

Calculation Breakdown

Improved quality of products

Increased revenue due to better quality and thus fewer complaints

€399,990

With perfect knowledge of all your product mistakes and realtime insights all the way from consumer to your vendor, you can reduce total complaints by

%

Giving you a yearly reduction in complaint equal to

Increasing your revenue by €399,990

Reduce bad customer experiences

Fewer complaints result in fewer bad customer experiences.

€799,980

How often does a customer stop buying your products if they have had a bad product experience?

%

(10% average)

How many products does your customers by in a lifetime

As a result, you are likely to lose this many customers per year:

By improving the quality of your products and thus reducing complaints, you reduce the amount of customers lost by

Increasing your revenue by €799,980

Turn claimers into smilers (B2C)

Customers talk! The impact of the customer complaint experiences has a significant impact on your brand.

€3,999,000

A customer with a bad product and complaint experience is likely to tell 5 friends. How many of those 5 friends will stop buying your product?

%

A customer with a bad product experience that is turned into a great experience by good customer service tells 10 friends. How many of those 10 friends will start buying your products?

%

As a result, you stand to lose this many customers every year if you provide a bad complaint experience.

But if you provide an excellent experience, you can gain this many customers

Increasing your revenue by €3,999,000

Churn in wholesale partners (B2B)

Your B2B wholesale partners are human beings too. If you are not easy to do business with, they will be more sceptic towards your brand.

€187,500

How much of your revenue comes from B2B sales?

%

How often do your wholesale partners churn due to bad customer experience?

%

How much do you think you can reduce churn if you provided them excellent claim handling?

%

As a result, you reduce churn in wholesale partners by

%

Increasing your revenue by €187,500

Streamlined workflows

Using Claimlane you will also save you time. Mainly in your customer service team.

€115,553

What is the hourly cost of a customer service employee?

You will approximately save this many hours in customer service

Increasing your revenue by €115,553

The full estimated potential of using Claimlane as your complaint management service.

€5,386,470

Per year